Sample Customer Service Resume

With the customer service industry there are two different options available for job seekers in terms of which type of resume format to use; the chronological and functional formats.

Depending on your individual situation either format may work well. In addition, you may wish to use a combination customer service resume. Each type of format offers individual advantages.

The chronological resume focuses on work experience and education while the functional resume focuses more strongly on skills. With the combination resume format, the job seeker can gain advantages from both formats.

The following sample customer service resume clearly demonstrates the advantages of a combination resume.

Timothy Hawkins
1824 Rosebud Way · Seattle, WA 55555
Telephone:1-555-555-1212 Home · Email: timh@somedomain.com

SEEKING CUSTOMER SERVICE POSITION

Professional customer service rep with experience in:·

* Dispute Resolution
* Call Center Service Operations
* Sales Lead Generation
* Multi-Line Phone Usage

* Complaint Handling
* Able to multi-task
* MS Word/Excel
* Data Entry Management

EDUCATION

Completed six 4-hour modules of customer service training with such topics as: customer greeting, call holding, how to build customer rapport, how to manage challenging situations and product upsell.

LANGUAGES

English - Proficient
Spanish - Proficient
French - Moderately Proficient

EXPERIENCE

Lifetime Insurance, Seattle, WA 12/2004-5/2006
CUSTOMER SERVICE REPRESENTATIVE

Implemented a program that resulted in an overall 10% sales increase through excellent lead generation.
Trained new customer service representatives.
Contributed to customer service training manual for new recruits.
Responded to inquiries, resolved problems and provided quotes.

Telecom, Seattle, WA 7/2000-12/2004
CUSTOMER SERVICE REPRESENTATIVE

Recognized as top customer service representative for 2002.
Mentored new employees.
Handled billing questions.
Calmed angry customers and restored trust.
Assisted customers with opening new accounts.

The combination customer service resume format also includes the opportunity to list additional information that may be important in the customer service field such as languages spoken and proficiency level.

You are welcome to copy / use this sample customer service resume for your personal use only.

Sample Customer Service Resume Format Creates Avalanches Of Job Interviews

Sample Customer Service Resume