Sample Customer
Service Resume
With the customer service industry there are two different options
available for job seekers in terms of which type of resume format to
use; the
chronological and functional formats.
Depending on your individual situation either format may work well. In
addition, you may wish to use a combination customer service resume.
Each type of format offers individual advantages.
The chronological resume focuses on work experience and education while
the functional resume focuses more strongly on
skills.
With the combination resume format, the job seeker can gain advantages
from both formats.
The following
sample customer service resume
clearly demonstrates the advantages of a combination resume.
|
Timothy
Hawkins
1824
Rosebud Way · Seattle, WA 55555
Telephone:1-555-555-1212 Home · Email: timh@somedomain.com
SEEKING CUSTOMER SERVICE POSITION
Professional customer service rep with experience in:·
* Dispute Resolution
*
Call Center Service Operations
*
Sales Lead Generation
*
Multi-Line Phone Usage |
* Complaint Handling
*
Able to multi-task
*
MS Word/Excel
*
Data Entry Management |
EDUCATION
Completed six 4-hour modules of customer service training with such
topics as: customer greeting, call holding, how to build customer
rapport, how to manage challenging situations and product upsell.
LANGUAGES
English - Proficient
Spanish - Proficient
French - Moderately Proficient
EXPERIENCE
Lifetime Insurance, Seattle, WA 12/2004-5/2006
CUSTOMER
SERVICE REPRESENTATIVE
- Implemented
a program that resulted in an overall 10% sales increase through
excellent lead generation.
- Trained
new customer service representatives.
- Contributed
to customer service training manual for new recruits.
- Responded
to inquiries, resolved problems and provided quotes.
Telecom, Seattle, WA 7/2000-12/2004
CUSTOMER
SERVICE REPRESENTATIVE
- Recognized
as top customer service representative for 2002.
- Mentored
new employees.
- Handled
billing questions.
- Calmed
angry customers and restored trust.
- Assisted
customers with opening new accounts.
|
The combination customer service resume format also includes the
opportunity to list additional information that may be important in the
customer service field such as
languages spoken and
proficiency level.
You are welcome to copy / use this sample customer service resume for
your personal use only.
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