"Sample Customer Service Resume Format Creates Avalanches Of Job Interviews"

Customer Service Resume Samples

With the customer service industry there are two different options available for job seekers in terms of which type of resume format to use.

The two formats to use are the chronological and functional formats.

Depending on your individual situation either format may work well. In addition, you may wish to use a combination customer service resume. Each type of format offers individual advantages.

The chronological resume focuses on work experience and education while the functional resume focuses more strongly on skills.

With the combination resume format, the job seeker can gain advantages from both formats.

The following sample customer service resume clearly demonstrates the advantages of a combination resume.

Resume Sample For Customer Service
Timothy Hawkins
1824 Rosebud Way · Seattle, WA 55555
Telephone:1-555-555-1212 Home · Email: timh@somedomain.com
SEEKING CUSTOMER SERVICE POSITION

Professional customer service rep with experience in:·

* Dispute Resolution
* Call Center Service Operations
* Sales Lead Generation
* Multi-Line Phone Usage		 * Complaint Handling
* Able to multi-task
* MS Word/Excel
* Data Entry Management


EDUCATION

Completed six 4-hour modules of customer service training with such topics as: customer greeting, call holding, how to build customer rapport, how to manage challenging situations and product upsell.
LANGUAGES

English - Proficient
Spanish - Proficient
French - Moderately Proficient
EXPERIENCE

Lifetime Insurance, Seattle, WA 12/2004-5/2006
CUSTOMER SERVICE REPRESENTATIVE
  • Implemented a program that resulted in an overall 10% sales increase through excellent lead generation.
  • Trained new customer service representatives.
  • Contributed to customer service training manual for new recruits.
  • Responded to inquiries, resolved problems and provided quotes.

Telecom, Seattle, WA 7/2000-12/2004
CUSTOMER SERVICE REPRESENTATIVE
  • Recognized as top customer service representative for 2002.
  • Mentored new employees.
  • Handled billing questions.
  • Calmed angry customers and restored trust.
  • Assisted customers with opening new accounts.





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by Roger Clark


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Customer Service Resume Tips

The combination customer service resume format also includes the opportunity to list additional information that may be important.

In the customer service field, information such as languages spoken and proficiency level can be included.


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