This format focuses strongly on experience and education, both important in this field.
The help desk resume template below utilizes a chronological resume format. Note, as well, this resume includes several additional categories.
The applicant in the sample help desk resume below has included specific information regarding experience in two critical areas in his resume.
This is important because experience is a critical factor when applying for a position in the help desk industry.
Resume Sample For Help Desks
3456 Candlestick Lane
Norfolk, VA 55555
To attain a position as a Help Desk Representative
Highlights of Qualifications
- 4+ years experience in customer service
- 6+ years experience work in a help desk / call center environment
- Proficient at quickly diffusing heated customer situations
- Excellent troubleshooting and problem solving skills
- Superior written and oral communication skills
- Capable of setting priorities and meeting deadlines
Tech Savvy, Norfolk, VA – 2001 to Present
Technical Support Specialist
- Answered technical questions regarding products for customer base of 10,000
- Investigated issues / problems reported by customers
- Analyzed problems reported and assigned technicians as needed
- Entered requests for technical assistance through application
- Worked as a liaison with Research and Development to improve Quality Assurance
- Wrote articles for newsletter
- Prepared training materials
Save Mart, Norfolk, VA – 1994 to 1997
- Investigated customer complaints about merchandise
- Examined records such as bills, receipts and related documents
- Provided solutions to customer needs
Examined merchandise and other information to determine accuracy of customer complaints
- Notified customers and personnel of findings and recommendations such as refund of money, credit of customer’s account, exchange of merchandise, etc.
- Offered customer service in a professional and pleasant manner
Education and Training
- Bachelor of Arts, Computer Science
- Virginia State College
- Honors: Dean’s list six semesters
- M.S. Windows and Windows ME operating environments
- Word for Windows, Word Perfect
- Access, Excel, Power Point
Help Desk Resume Tips
This resume also includes relevant information regarding computer skills.
The applicant could also list additional training under the Education and Training section.