Sample Help Desk Resume

A chronological resume format works well when writing a help desk resume.

This format focuses strongly on experience and education, both important in this field.

The help desk resume template below utilizes a chronological resume format. Note, as well, this resume includes several additional categories.

Charlie Smith
3456 Candlestick Lane
Norfolk, VA 55555
1-555-555-1212
charlies@email.com

Objective: To attain a position as a Help Desk Representative

Highlights of Qualifications

4+ years experience in customer service
6+ years experience work in a help desk / call centre environment
Proficient at quickly diffusing heated customer situations
Excellent troubleshooting and problem solving skills
Superior written and oral communication skills
Capable of setting priorities and meeting deadlines

Employment History

Tech Savvy, Norfolk, VA

2001 to Present

Technical Support Specialist

Answered technical questions regarding products for customer base of 10,000
Investigated issues / problems reported by customers
Analyzed problems reported and assigned technicians as needed
Entered requests for technical assistance through application
Worked as a liaison with Research and Development to improve Quality Assurance
Wrote articles for newsletter
Prepared training materials

Save Mart, Norfolk, VA

1994 to 1997

Customer Service

Investigated customer complaints about merchandise
Examined records such as bills, receipts and related documents
Provided solutions to customer needs
Examined merchandise and other information to determine accuracy of customer complaints
Notified customers and personnel of findings and recommendations such as refund of money, credit of customer’s account, exchange of merchandise, etc.
Offered customer service in a professional and pleasant manner

Education and Training

Bachelor of Arts, Computer Science
Virginia State College
Honors: Dean’s list six semesters

Computer Skills
M.S. Windows and Windows ME operating environments
Word for Windows, Word Perfect
Access, Excel, Powe rPoint

The applicant in the sample help desk resume above has included specific information regarding experience in two critical areas in his resume. This is important because experience is a critical factor when applying for a position in the help desk industry.

This resume also includes relevant information regarding computer skills. The applicant could also list additional training under the Education and Training section.

You are welcome to copy / use this sample Help Desk resume for your personal use only.

Problems With Writing Your Own Resume... And What You Can Do About It!

This can be a daunting task if you don't have the knowledge to create a resume that will compell the hiring manager to invite you to an interview and offer you a job.

Whatever reason that brings you to this web site let's get one thing straight... You deserve better. Simply taking the time to find this page is proof of that. But you're far from alone in your plight, hundreds of thousands of people feel just like you do.

It's one of the mazes of modern life ... However you have just discovered the way out... Amazing Resumes.

Are you aware that your cover letter is just as important as your resume? If you get this wrong the hiring manager won't even get to read your resume!

Sample Help Desk Resume Format Creates Avalanches Of Job Interviews

Sample Help Desk Resume

Problems With Writing Your Own Resume... And What You Can Do About It!