Sample Help
Desk Resume
A chronological resume format works well when writing a help desk
resume.
This format focuses strongly on experience and education, both
important in this field.
The help desk resume template below utilizes a
chronological
resume format. Note, as well, this resume includes several
additional categories.
Charlie Smith
3456 Candlestick Lane
Norfolk, VA 55555
1-555-555-1212
charlies@email.com
Objective:
To attain a position as a Help Desk Representative
Highlights
of Qualifications
- 4+ years experience in customer service
- 6+ years experience work in a help desk /
call centre environment
- Proficient at quickly diffusing heated
customer situations
- Excellent troubleshooting and problem
solving skills
- Superior written and oral communication
skills
- Capable of setting priorities and meeting
deadlines
Employment
History
| Tech
Savvy, Norfolk, VA |
|
2001 to
Present |
Technical Support Specialist
- Answered technical questions regarding
products for customer base of 10,000
- Investigated issues / problems reported
by customers
- Analyzed problems reported and assigned
technicians as needed
- Entered requests for technical assistance
through application
- Worked as a liaison with Research and
Development to improve Quality Assurance
- Wrote articles for newsletter
- Prepared training materials
| Save
Mart, Norfolk, VA |
|
1994 to
1997 |
Customer
Service
- Investigated customer complaints about
merchandise
- Examined records such as bills, receipts
and related documents
- Provided solutions to customer needs
- Examined merchandise and other
information to determine accuracy of customer complaints
- Notified customers and personnel of
findings and recommendations such as refund of money, credit of
customer’s account, exchange of merchandise, etc.
- Offered customer service in a
professional and pleasant manner
Education
and Training
Bachelor of Arts, Computer Science
Virginia State College
Honors: Dean’s list six semesters
Computer
Skills
M.S. Windows and Windows ME operating environments
Word for Windows, Word Perfect
Access, Excel, Powe rPoint
|
The applicant in the sample help desk resume above has included
specific information regarding experience in two critical areas in his
resume. This is important because experience is a
critical
factor when applying for a position in the help desk industry.
This resume also includes relevant information regarding computer
skills. The applicant could also list additional training under the
Education and Training section.
You are welcome to copy / use this sample Help Desk resume for your
personal use only.
